SMS Notifications — Terms and Conditions
For users who opt in to SMS alerts from INBO.
Program name
INBO Diabetes Alerts
Description
INBO emergency caregiver SMS alerts for Type 1 diabetes management. INBO sends SMS to designated emergency caregivers about a patient who has authorized them — specifically, critical low-blood-glucose alerts that may require the caregiver's attention. Patients (or their parents) configure caregivers inside the INBO mobile app.
Opt-in (YES-to-confirm)
Caregivers receive a one-time welcome SMS from INBO when the patient adds their phone number and enables SMS alerts. The welcome message asks the caregiver to reply YES to confirm. No emergency alerts are sent until the caregiver replies YES. If the caregiver does not reply, or replies STOP, INBO sends no further messages to that number.
Patients enroll caregivers through the INBO mobile app's Family & Caregivers screen. SMS alerts are never enrolled via an SMS keyword. See the INBO Privacy Policy for data handling details.
Message frequency
Emergency-only. Most caregivers receive 0 messages per month; typical active months may include 1–3 alerts. Confirmation, acknowledgment, and help replies in the opt-in flow are not counted as alerts.
Message and data rates
Standard message and data rates may apply per the recipient's mobile carrier plan.
Support contact
Email rtp@inbo-app.com or visit inbo-app.com/support.
HELP
Reply HELP to any INBO message to receive support contact information.
STOP
Reply STOP to any INBO message to opt out of all future SMS alerts. You will receive a single confirmation message and no further alerts. You can also disable SMS notifications in the INBO app at any time via Settings.