SMS Notifications — Terms and Conditions

Program name

INBO Diabetes Alerts

Description

INBO emergency caregiver SMS alerts for Type 1 diabetes management. INBO sends SMS to designated emergency caregivers about a patient who has authorized them — specifically, critical low-blood-glucose alerts that may require the caregiver's attention. Patients (or their parents) configure caregivers inside the INBO mobile app.

How opt-in works

SMS consent is given personally by the message recipient (double opt-in). There is no web form and no SMS keyword to start messages — the flow is:

1. An INBO account holder designates a family caregiver as an emergency contact inside the INBO iOS app (Settings → INBO Agents → Emergency Contact → Manage Contacts), entering the caregiver's name and mobile number.
2. INBO sends that caregiver one welcome SMS (the verbatim Opt-in request in Sample Messages below) identifying INBO and the account holder, stating the message purpose, that "Msg & data rates may apply," how to reply STOP or HELP, and linking this page.
3. The caregiver receives no alerts unless and until they reply YES. Consent is given by the message recipient personally — the account holder cannot consent on their behalf.
4. Replying STOP at any time opts the caregiver out immediately; replying HELP returns help and support contact information.
5. Frequency is emergency-only: a typical caregiver receives 0 messages in a month, and 1–3 during an active month.
6. Consent is not a condition of any purchase, and mobile numbers and opt-in status are never shared with third parties.

Patients enroll caregivers only through the in-app screen above. SMS alerts are never enrolled via an SMS keyword. See the INBO Privacy Policy for data handling details.

Message frequency

Emergency-only. Most caregivers receive 0 messages per month; typical active months may include 1–3 alerts. Confirmation, acknowledgment, and help replies in the opt-in flow are not counted as alerts.

Message and data rates

Standard message and data rates may apply per the recipient's mobile carrier plan.

Sample messages

The exact messages this program sends. {Patient name} is the name the patient configured in the INBO app; blood-glucose values vary.

Opt-in request (one-time welcome message)

INBO: {Patient name} has added you as an emergency contact for INBO Type 1 diabetes alerts. Reply YES to confirm and start receiving alerts. Msg & data rates may apply. Reply STOP to opt out. https://inbo-app.com/sms-terms

Opt-in confirmation (sent after the caregiver replies YES)

INBO: You're confirmed. You'll receive SMS only for critical low blood sugar emergencies. Reply STOP at any time to opt out.

Sample emergency alert

{Patient name}'s BG is 52 mg/dL — critical low. INBO automated alert. Please check in.

HELP auto-reply

INBO: Reply YES to confirm emergency alerts for {Patient name}. Reply STOP to opt out. Support: support@inbo-app.com

STOP auto-reply (Twilio standard opt-out confirmation)

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Support contact

Email rtp@inbo-app.com or visit inbo-app.com/support.

HELP

Reply HELP to any INBO message to receive support contact information.

STOP

Reply STOP to any INBO message to opt out of all future SMS alerts. You will receive a single confirmation message and no further alerts. You can also disable SMS notifications in the INBO app at any time via Settings.